Terms of Service

1.1 Identification of the provider

SAFEE, SAS (simplified joint-stock company) with share capital of €6,084.93, operating under the trade name SAFEE CASES, registered office at 2 Place Castellane, 13006 Marseille, registered with the Marseille Trade and Companies Register under number B 918 825 449 (SIRET: 918 825 449 00021), VAT: FR 05918825449, hereinafter "Safee".

1.2 Definitions

In these Terms of Service, the following terms have the meanings set out below:

• Safee : the company SAFEE (SAS), operating under the trade name SAFEE CASES, manufacturer of the Safee electronic devices and technical provider of the associated digital Services.
• Client : any natural or legal person subscribing to a Safee Plan, whether directly from Safee (direct B2C or B2B sale) or through a Distributor (B2B2C).
• Consumer : any Client who is a natural person acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal or agricultural activity, within the meaning of the preliminary article of the French Consumer Code.
• Professional Client : any Client acting within the scope of their professional activity.
• Distributor : any commercial partner duly authorised by Safee, responsible for the marketing, invoicing and after-sales service to the end consumer. The Distributor acts in its own name and under its sole responsibility.
• User : any natural person using the Safee Application, whether they are themselves a Client or designated by a Client.
• Application : the Safee mobile application, available on iOS and Android, allowing the creation of an account, the management of emergency contacts, the triggering of alerts, the tracking of one's position and access to the Safee Services.
• Dashboard : the web-based management and supervision interface accessible to Clients on the Pro and Pro Case plans.
• Device / Product : any electronic device manufactured by Safee, including the Safee Device, its accessories and any hardware element designed to operate in conjunction with the Application. The Product enables the triggering of an alert and the transmission of information in the event of an abnormal, emergency or distress situation.
• Safee Solution : the combination of the Application, the Dashboard (where applicable) and the Device (where applicable).
• Plan : one of the subscription plans offered by Safee (Individual, Pro, Pro Case, Event).
• Subscription : the recurring contract binding the Client to Safee for access to the Services.
• Order : the act by which the Client subscribes to a Safee Plan, whether online via the website safee.fr, via the Application, or through an authorised Distributor. The Order is firm and final upon its confirmation by Safee.
• Price : the price applicable to the Plan subscribed to by the Client, as displayed on the website safee.fr or communicated by the authorised Distributor at the time of the Order. Prices for plans intended for Consumers are stated inclusive of all taxes (TTC); prices for plans intended for Professional Clients are stated exclusive of taxes (HT).
• Safee Services : all the functionalities and digital services offered via the Application, including in particular the triggering of alerts, the transmission of geolocation, audio and video information, the creation of trusted circles, the temporary retention of alert data, and, where applicable, the connection to an External Security Service.
• External Security Service : 24/7 remote monitoring centre operated by a CNAPS-accredited provider, responsible for receiving and analysing alerts. This provider acts as a technical subprocessor of Safee within the meaning of the GDPR.
• Alert : any signal triggered voluntarily or automatically by the Product or the Application, having the effect of notifying emergency contacts, the External Security Service or any other connected service.
• User Account : personal space created by the User on the Safee Application, providing access to the Services and the management of personal data.
• Personal Data : any information relating to an identified or identifiable natural person, collected or processed by Safee in the context of the use of the Products and Services.
• Technical Conditions : all the technical prerequisites necessary for the proper functioning of the Product and the Safee Services (network, system permissions, Bluetooth, battery, up-to-date Application).
• Commitment Period : minimum subscription period set out in the Specific Terms.
• Acceleration of Payment : immediate enforceability of all sums due until the end of the Commitment Period.
• Due Date : date on which a payment or instalment is due.
• Change of Control : any event within the meaning of art. L.233-3 of the French Commercial Code (merger, acquisition, majority transfer, contribution of a business division).
• Logs : timestamped technical records produced by the Safee infrastructure, constituting the authoritative evidentiary document.

2.1 Purpose

These Terms of Service define the conditions under which Safee provides its Products and Services to Clients, whether in the context of a direct sale (via the website safee.fr), a sale intermediated by a Distributor, or a B2B contract. They apply to any order or subscription, whether direct or through an authorised Distributor.

Any complaint relating to Safee Products or Services must first be addressed to Safee at contact@safee.fr. Safee undertakes to acknowledge receipt of any complaint within forty-eight (48) hours and to provide a response within a maximum of thirty (30) days.

2.2 Acceptance

Subscribing to a Safee Plan or activating a Safee Product implies full and unreserved acceptance of these Terms of Service. The Client acknowledges having read them prior to placing their order. These Terms of Service are available at all times on the website safee.fr.

2.3 Acceptance by the User

The end User, whether they are themselves a Client or designated by a Client, accepts these Terms of Service when creating their User Account on the Safee Application. This acceptance is evidenced by a checkbox and the validation of the Terms of Service during the registration process. The User may consult the current version of the Terms of Service at any time from within the Application.

2.4 Hierarchy of contractual documents

In the event of a conflict between these Terms of Service and any specific terms agreed between Safee and a Professional Client or a Distributor, the specific terms shall prevail. These Terms of Service shall prevail over any general terms and conditions of purchase of the Client, unless otherwise expressly agreed in writing by Safee.

In the event of a conflict between these Safee Terms of Service and those of a Distributor, Safee's provisions shall prevail for all matters relating to safety, compliance, maintenance and the technical operation of the Products.

2.5 Absence of direct contractual relationship via Distributor

Where Safee Products are marketed by an authorised Distributor, sales, deliveries, invoicing and pricing terms are governed exclusively by the contract entered into between the Distributor and the end consumer. Safee is not a party to this sales contract. However, Safee remains liable in its capacity as manufacturer, in accordance with the statutory guarantee against hidden defects (articles 1641 et seq. of the French Civil Code) and product liability for defective products (articles 1245 et seq. of the French Civil Code).

2.6 Non-cumulation and independence of the parties

These Terms of Service do not create between Safee and the Distributor any relationship of agency, franchise, mandate or joint venture. Each party acts in its own name and on its own behalf. Unless otherwise provided by law, no third party has a direct right to compensation under these Terms of Service. The obligations incumbent upon Safee and the Distributor respectively are independent and not joint and several: the breach of one does not engage the liability of the other, unless otherwise provided herein or by law.

3.1 Plan catalogue

Safee offers the following Plans:

• Individual : access to the Safee Application for one user. Monthly subscription at €2.99 incl. VAT/month. When the Individual offer is subscribed by a Professional Client, the price is exclusive of tax (HT).
• Pro : access to the Safee Application and the supervision Dashboard. Monthly subscription at €10.75 excl. VAT/user/month, or €5.37 excl. VAT/user/month with annual billing.
• Pro Case : access to the Safee Application, the supervision Dashboard, and provision of a connected Device. Monthly subscription at €19.75 excl. VAT/user/month, or €11.37 excl. VAT/user/month with annual billing.
• Event : one-off plan on quotation for event security.
• Individual Device purchase : the Safee Device is also available for individual purchase at the price of €64.99 incl. VAT, via the website safee.fr or via partner online sales platforms. The Device becomes the property of the Client upon delivery; transfer of risk occurs upon receipt by the Client. Article 6 (provision / loan for use) does not apply to individual purchases. Articles 5 (right of withdrawal), 7 (delivery) and 16 (warranties) apply in full. Use of the individually purchased Device requires an active Subscription (Individual, Pro or Pro Case).

3.2 Pricing

The prices in force are those displayed on the website safee.fr at the time of subscription. Prices for Individual plans are stated inclusive of all taxes (TTC). Prices for Pro and Pro Case plans are stated exclusive of taxes (HT); the applicable VAT is that in force on the date of invoicing. Prices stipulated in signed Specific Terms shall prevail over published prices for the duration of the firm commitment. Such prices are confidential.

3.3 Price changes

Safee reserves the right to modify its prices with thirty (30) days' notice for monthly subscriptions and ninety (90) days' notice for annual subscriptions, before the next renewal date. Any price change shall be communicated to the Client by email and shall not apply to current Subscriptions until their next renewal. If the Client does not cancel within this period, the new price shall be deemed accepted.

3.4 Promotions and discounts

Safee may offer promotional offers, discount codes or commercial rebates. These are valid under the conditions and for the periods indicated at the time of their communication and are not cumulative unless otherwise stated.

3.5 Indexation

Unless otherwise stipulated in the Specific Terms, prices are revised annually on the contract anniversary date according to changes in the Consumer Price Index for all households — France excluding tobacco (INSEE series 001759970, base 2015), capped at five per cent (5%) per year. The revision takes effect after notification by email with sixty (60) days' notice.

4.1 Subscription and Commitment Period

Subscription is made online, via the Application or through an authorised Distributor. The Subscription takes effect on the date of payment confirmation. For Professional Clients, a firm Commitment Period is set out in the Specific Terms.

4.2 Automatic renewal

Upon expiry, the Subscription is renewed automatically for an identical period, unless cancelled within the time limits set out in article 4.3.

4.3 Termination at end of period

By the Client: monthly subscription without commitment — cancellation at any time, effective at the end of the current period, without charge. Annual subscription without commitment — cancellation effective at the end of the annual period, no pro rata refund except in cases provided by law. Subscription with Commitment Period — see article 4.4.

By Safee: termination is possible in the event of a serious breach by the Client not remedied within fifteen (15) days following formal notice.

4.4 Early termination during the Commitment Period

During the Commitment Period, any early termination by the Professional Client, regardless of the cause, gives rise to payment of a termination indemnity equal to the percentage of remaining monthly instalments stipulated in the Specific Terms (default: 50%). This termination indemnity is due in lieu of full payment of remaining monthly instalments. Acceleration of Payment only applies in case of failure to pay this indemnity within thirty (30) days of its notification.

By way of exception, no indemnity is due in the event of: (i) serious fault by Safee not remedied after compliance with the procedure set out in art. 4.5; (ii) unavailability exceeding seventy-two (72) consecutive hours not attributable to Force Majeure or a third party; (iii) substantial modification of the Plan refused by the Client within thirty (30) days; (iv) Force Majeure exceeding sixty (60) days.

4.5 Mandatory adversarial procedure for termination for fault by Safee

Any termination for fault attributable to Safee is subject to strict compliance with the following procedure: (i) written notification by registered letter with acknowledgment of receipt detailing precisely the alleged breach, supporting evidence and the contractual obligations concerned; (ii) a remediation period of fifteen (15) business days granted to Safee from receipt — during this period, the Client is required to maintain its payments, except in case of manifest and serious fault by Safee having rendered the Service totally unavailable; (iii) proven and documented persistence of the breach at the end of the period.

In the event of disagreement regarding the existence of the breach, the Parties undertake to refer the matter to a technical mediator within ten (10) days before any termination. Any attempt at termination that does not comply with this procedure is null and void; the Client remains liable for the sums due.

4.6 Chatel Law Information (Consumers)

In accordance with art. L.215-1 et seq. of the French Consumer Code, Safee shall inform the Consumer by email between three (3) months and one (1) month before the renewal date of the option not to renew. The Consumer may then cancel without charge at any time from the renewal date.

5.1 Principle and time limit

In accordance with articles L.221-18 et seq. of the French Consumer Code, the Consumer has fourteen (14) days from the subscription to the Subscription (for services) or from receipt of the Device (for plans including a Device) to exercise their right of withdrawal, without having to justify any reason or pay any penalty.

5.2 Exception — Services commenced

If the Consumer expressly requests that performance of the Service begin before the expiry of the withdrawal period, they retain their right of withdrawal but shall be liable for an amount proportional to the service provided up to the communication of their decision to withdraw (article L.221-25 of the French Consumer Code).

5.3 Exercise of the right of withdrawal

To exercise their right of withdrawal, the Consumer must notify their decision by means of an unambiguous statement, for example: (i) by email to contact@safee.fr, (ii) by post to the registered office address, or (iii) by using the standard withdrawal form below. Safee shall acknowledge receipt of the withdrawal without delay.

5.4 Effects of withdrawal

In the event of withdrawal, Safee shall refund the Consumer the full amount paid (or the pro rata amount in the case of a service that has commenced), no later than fourteen (14) days following receipt of the withdrawal notification. The refund shall be made using the same payment method as that used for the initial transaction, unless otherwise agreed.

For plans including a Device, the Consumer shall return the Device within fourteen (14) days of communicating their withdrawal, in good condition and in its original packaging where possible. Return costs are borne by the Consumer.

5.5 Standard withdrawal form

6.1 Legal nature

Under the Pro Case plan, Safee provides the Client with a connected Device for the duration of the Subscription. This provision constitutes a loan for use (commodat) within the meaning of art. 1875 et seq. of the French Civil Code. The Device remains the exclusive property of Safee throughout the duration of the Subscription and after its end. This ownership is enforceable against third parties and in insolvency proceedings in accordance with art. L.624-9 of the French Commercial Code.

6.2 Client obligations

The Client undertakes to:

• Use the Device in accordance with its intended purpose;
• Maintain it (charging, storage conditions);
• Not disassemble, modify, assign or sublease it;
• Inform Safee without delay in the event of loss, theft, destruction or malfunction;
• Insure it against theft and breakage for its replacement value.

6.3 Return

At the end of the Subscription, the Client shall return the Device within fifteen (15) days, in good condition (normal wear and tear accepted), to the address indicated by Safee. Return costs are borne by the Client, unless the termination is attributable to a fault by Safee.

6.4 Non-return — Forced restitution

In the absence of return within the specified period, Safee shall send a written reminder. If the Device is not returned within fifteen (15) days of this reminder, Safee may: (i) invoice the replacement value of the Device at the current catalogue price; and (ii) seek, through summary proceedings, on the basis of these GTC constituting proof of Safee's ownership rights, the forced restitution of the Device under penalty payments.

The Client expressly acknowledges that the value of the Device and its irreplaceable nature in the short term constitute irreparable harm justifying urgency within the meaning of art. 834 of the French Code of Civil Procedure.

6.5 Loss, theft, destruction

The Client is liable for the replacement value of the Device at the current catalogue price. In the event of theft, the Client shall provide a police report within five (5) days.

6.6 Replacement in the event of breakdown

In the event of a breakdown not attributable to the Client, Safee shall replace the Device free of charge within five (5) business days from receipt of the request.

7.1 Delivery methods

Delivery of the Device is made to the address indicated by the Client at the time of the order. The indicative delivery times are:

• Metropolitan France: two (2) to five (5) business days;
• European Union: three (3) to seven (7) business days;
• International: on quotation.

Time frames run from the confirmation of the order.

7.2 Delivery costs

Delivery costs are indicated to the Client before validation of the order and vary according to the destination. The delivery costs in force are displayed on the website safee.fr.

7.3 Delivery delay

In accordance with articles L.216-1 et seq. of the French Consumer Code, in the event of a delivery delay exceeding thirty (30) days from the scheduled delivery date (or, failing that, thirty days after the order), the Consumer may, after giving Safee formal notice to deliver within a reasonable additional period, terminate the contract if delivery has not taken place within that period. The Client shall then be refunded the full amount paid within fourteen (14) days of the date of termination.

7.4 Inspection upon receipt

The Client is invited to check the condition of the Device upon receipt. In the event of visible damage or non-conformity, the Client must inform Safee within forty-eight (48) hours of receipt, by email to contact@safee.fr, providing supporting evidence (photographs, description of the problem). After this period, the delivery shall be deemed compliant.

8.1 Methods

Payment by bank card via Stripe (PCI-DSS) or bank transfer (Professional Clients). Payment is due in advance, on the first day of each billing period. Safee issues an electronic invoice at each due date.

8.2 Late payment — Professional Clients

In accordance with art. L.441-10 of the French Commercial Code, any late payment shall automatically give rise, as of right from the first day of delay, without formal notice, to: (i) late payment penalties at the ECB rate plus ten (10) points; (ii) a fixed recovery indemnity of forty euros (€40) per unpaid invoice, increased by actual costs on production of supporting evidence if higher; (iii) immediate suspension of access to the Services.

8.3 Acceleration of Payment

Any payment default not remedied within fifteen (15) days following formal notice shall automatically trigger Acceleration of Payment: all sums due until the end of the Commitment Period become immediately payable, without the need for further formal notice.

8.4 Repeated delays

By derogation from Article 8.3, the accumulation by the Client of three (3) or more late payments over a period of twelve (12) consecutive months, even if each delay has been remedied, constitutes grounds for termination for fault, entitling Safee to Acceleration of Payment upon simple written notification to the Client (without additional formal notice).

8.5 Invoice dispute

Any invoice dispute by the Professional Client must be notified in writing to contact@safee.fr within ten (10) business days of receipt of the invoice. After this period, the invoice shall be deemed accepted without reservation. Disputing part of an invoice does not suspend payment of the undisputed amounts, which remain payable on their normal due date. Safee shall acknowledge receipt of any dispute and respond within fifteen (15) business days.

8.6 Distributors

All orders must be submitted by dated and signed purchase order. Unless otherwise agreed, invoices are payable within thirty (30) days end of month (maximum sixty net days, art. L.441-10 of the French Commercial Code). Retention of title until full payment. Suspension of deliveries in the event of a delay exceeding fifteen (15) days. Invoice dispute deadline identical to art. 8.5.

10.1 Change of Control of the Client

Any Change of Control of the Client within the meaning of art. L.233-3 of the French Commercial Code must be notified to Safee by registered letter with acknowledgment of receipt within thirty (30) days of its completion. Within sixty (60) days of this notification, Safee may: (i) continue the contract with the entity resulting from the Change of Control, subject to written confirmation by such entity that it assumes all obligations in full; (ii) terminate without indemnity with thirty (30) days' notice, all sums due until the effective termination date remaining payable.

Failure to notify within the prescribed period constitutes a serious contractual breach justifying immediate termination for fault and the application of Acceleration of Payment.

10.2 Assignment of the contract by the Client

The Client may not assign all or part of its rights and obligations without the prior written consent of Safee. Any unauthorised assignment is unenforceable against Safee and void.

10.3 Assignment by Safee

Safee may assign its rights and obligations to any company within the same group or to any third party assuming its business, by informing the Client thirty (30) days in advance. The Client may terminate without charge within thirty (30) days of the notification if they do not wish to continue with the assignee.

12.1 Safee's obligations

Safee undertakes to:

• Design, manufacture and maintain Products that comply with applicable regulations, in particular safety standards (CE marking), electromagnetic compatibility and environmental protection standards (WEEE, RoHS);
• Provide and maintain the Application and the Dashboard in working order;
• Implement appropriate technical and organisational security measures in accordance with art. 32 GDPR;
• Ensure the traceability of alerts and the secure retention of alert data;
• Provide up-to-date documentation and a technical support service;
• Inform the Client of any substantial modification to the Services with reasonable prior notice.

Safee is bound by an enhanced best-efforts obligation for the performance and availability of the digital Services. It does not guarantee a security outcome but undertakes to deploy all reasonable means to ensure the proper functioning of the Solution.

12.2 Professional Client obligations

The Professional Client undertakes to:

• Pay instalments on their due date in accordance with the terms set out in Article 8;
• Inform Safee of any change affecting its solvency, legal structure or control (art. 10);
• Designate and keep up to date its technical and administrative contacts;
• Comply with the terms of use and the technical specifications of the Products and Services;
• Not attempt to circumvent technical restrictions, reverse engineer or use the Services for unauthorised purposes;
• Ensure that end Users are informed of these Terms of Service and the terms of use.

12.3 Obligations of authorised Distributors

Each authorised Distributor acts in its own name and under its sole responsibility vis-a-vis the end consumer. It undertakes to:

• Comply with the technical specifications, commercial charter and instructions provided by Safee;
• Present the Products accurately, fairly and completely, without altering the packaging, design or brand;
• Provide the end consumer with all documents supplied by Safee (user manual, technical data sheet, resilience sheet, Safee Terms of Service, privacy policy) without modification;
• Fully manage the commercial relationship (order, delivery, invoicing, customer service, right of withdrawal, guarantee of conformity) in accordance with the French Consumer Code;
• Refrain from any misleading or exaggerated communication, in particular any promise of "absolute security" or "guaranteed intervention";
• Actively cooperate with Safee in the event of a product recall, technical incident or report, in order to ensure traceability and regulatory compliance;
• Keep contractual documentation up to date and notify Safee of any substantial change to its sales, subscription or technical support procedures.

Any breach engages the sole liability of the Distributor. Safee reserves the right to suspend or withdraw the accreditation of a Distributor in the event of a breach of its technical, legal or commercial obligations.

12.4 Independence of Distributors

Safee and the Distributors act as legally independent parties, without any relationship of subordination, franchise, agency, mandate or joint venture. Safee is not responsible for statements, commitments, promotions or advertisements made by a Distributor; Distributors are not authorised to speak on behalf of Safee or to enter into contracts on its behalf; no legal or financial joint and several liability exists between Safee and its Distributors.

13.1 Product activation and account security

Use of the Product requires activation via the Safee Application. This activation includes the creation of a personal User Account, pairing the Product via Bluetooth, and verification of the technical environment.

Safee implements all reasonable technical measures to ensure the security of user accounts, in particular through data encryption, server protection and authentication protocols.

The User is responsible for the confidentiality of their login credentials and for all activity carried out from their Account. In the event of suspected unauthorised access, the User must immediately contact Safee at contact@safee.fr.

13.2 Hardware and software compatibility

Safee warrants the compatibility of the Product with the software and hardware environments specified at the date of its placing on the market. Proper functioning depends on an environment that meets the following minimum specifications:

• A compatible smartphone running Android (version 11.0 or later) or iOS (version 16.6 or later);
• Bluetooth, GPS, microphone, camera and notifications enabled;
• A stable Internet connection (3G/4G/5G or Wi-Fi);
• Regular updating of the Safee Application and the Device firmware.

In the event of a proven incompatibility on a standard system, Safee undertakes to seek a reasonable technical solution (corrective update, usage recommendation or, failing that, replacement of the Product under warranty).

Any voluntary modification of the operating system (unlocking, "rooting", "jailbreaking") renders the Service inoperative and excludes Safee's liability.

13.3 Conditions necessary for proper functioning

Optimal functioning of the Product and the Services requires compliance with the following conditions:

• Keeping the phone in good working order and up to date;
• Keeping system permissions active (microphone, camera, location, Bluetooth, notifications);
• Ensuring the availability of a functioning network connection (cellular or Wi-Fi);
• Maintaining a sufficient battery level on the phone and the Safee Product;
• Maintaining sufficient storage space for recording alert data (audio, video, logs).

Safee remains liable for malfunctions directly attributable to a defect in the Product or the Service itself, in accordance with articles 1245 of the French Civil Code and L.217-1 et seq. of the French Consumer Code.

13.4 Updates and software evolution

Safee ensures the software maintenance and updating of the firmware embedded in the Product and of the Safee Application. It guarantees the availability of technical support and corrective updates for a minimum period of five (5) years from the date of placing on the market, in accordance with digital durability requirements.

Safee reserves the right to adapt, evolve or suspend certain features of the Application for technical, regulatory or security reasons, subject to reasonable prior notice of forty-eight (48) hours and notification to Users.

13.5 Assistance and diagnostics

In the event of an incident or malfunction, Safee or the relevant Distributor shall provide a technical support service designed to identify the cause of the problem and propose an appropriate solution, including:

• A remote diagnostic;
• Configuration recommendations;
• Installation of an update;
• Or referral to the authorised after-sales service.

If the malfunction is attributable to Safee, the company shall, at no cost, repair, replace or refund the Product, in accordance with the applicable statutory warranties.

13.6 Evolution of mobile environments

Given the diversity of models, manufacturers and software updates, Safee cannot guarantee universal and permanent compatibility. Safee nevertheless endeavours to maintain compatibility with the most widely used systems.

In the event of an incompatibility arising after an update to the phone or operating system, Safee undertakes to seek a reasonable technical solution within a timeframe commensurate with the complexity of the problem.

14.1 Components of the Safee Solution

The Safee Services are designed to provide the User with an assistance and prevention system, intended to facilitate the rapid transmission of information in the event of a situation perceived as dangerous, urgent or abnormal. The available features may vary depending on the Product version, the Distributor's commercial offer or the User's technical settings.

The Safee Solution comprises the following components:

1. iOS/Android mobile application: available on iOS and Android, enabling account creation, management of emergency contacts, triggering of alerts (manual or automatic via fall detection), real-time geolocation, live audio/video streaming, proximity alerts, creation of trusted circles and journey tracking;
2. MagSafe-compatible connected Device (depending on plan): a physical device enabling the triggering of alerts by mechanical action, connected to the Application via Bluetooth;
3. Supervision Dashboard (Pro / Pro Case plans): a web-based management interface accessible to Clients on professional plans;
4. 24/7 External Security Service (depending on plan): an accredited remote monitoring centre for the receipt and processing of alerts;
5. Server infrastructure: secure hosting within the European Union (AWS eu-west-3, Paris) ensuring the processing and temporary retention of data;
6. Technical support service: support accessible by email for diagnostics and resolution of malfunctions.

14.2 Mobile application

The Safee Application enables the User to trigger alerts, share their position in real time, send audio and video streams in case of emergency, manage their emergency contacts ("trusted circles") and track their journeys.

14.3 Supervision Dashboard

The Dashboard is accessible to Clients on the Pro and Pro Case plans. It enables the management of the User fleet, real-time visualisation of alerts, management of sub-groups and access to the event history.

14.4 Triggering and transmission of alerts

An alert can be triggered from the Device (by physical action) or from the Application. Upon triggering, the Application transmits the relevant information (identity, GPS position, time, contextual data) to the emergency contacts and, where applicable, to the External Security Service.

This transmission is contingent upon the availability of an Internet connection, system permissions, and the phone being switched on with the Application active or running in the background. When the phone is locked, alerts may be queued locally and transmitted as soon as technical conditions allow.

Triggering an alert results in the automatic transmission of the following data to authorised recipients: User identity, real-time GPS position, timestamp, and, where applicable, audio and/or video stream. The User is informed of the triggering by visual and/or audible feedback on the Application. Safee implements all reasonable technical means to ensure transmission within the shortest possible timeframes, without however guaranteeing immediate receipt or the effectiveness of processing by the recipients.

14.5 Audio/video recording

Subject to the permissions granted, the Application may carry out the temporary capture of audio and video streams at the time of an alert. These recordings are only possible if the phone is unlocked and permissions are active. The data is retained for a maximum period of thirty (30) days, on secure servers hosted within the European Union. Safee does not carry out any analysis, dissemination or commercial exploitation of this content. The recordings are accessible only to authorised persons (User, designated emergency contacts, External Security Service where applicable).

14.6 Service limitations

Safee Products and Services constitute assistance and information transmission tools, and not rescue or personal protection devices guaranteeing a result. Safee does not guarantee the detection, prevention or neutralisation of a dangerous situation. The User is invited to always contact the emergency services directly (112, 15, 17, 18) in the event of immediate danger.

Safee is bound by an enhanced best-efforts obligation aimed at ensuring a functional and reliable service, within the limits of the technical capabilities available and external dependencies (network, terminal, software environment). The performance of the Service depends on factors beyond Safee's control, in particular the quality of the mobile network, the condition of the User's terminal and compliance with the Technical Conditions.

15.1 Principle

Certain Plans may include access to an External Security Service accredited by Safee. This service, operated by a specialised provider holding a CNAPS authorisation in accordance with Book VI of the French Internal Security Code, ensures the receipt and analysis of alerts triggered via the Safee Solution, twenty-four (24) hours a day, seven (7) days a week.

15.2 Nature of processing and subcontracting

The External Security Service acts as a technical subprocessor of Safee within the meaning of the GDPR (art. 28). As such: it acts on documented instructions from Safee; it processes data exclusively for the management of alerts; it is subject to the same confidentiality and security obligations as Safee vis-a-vis Users.

15.3 Intervention process

The intervention process of the External Security Service proceeds as follows:

1. Receipt of the alert by the remote monitoring centre;
2. Verification and qualification (context analysis, audio/video monitoring if available, review of information transmitted by the Application);
3. Attempt to contact the User by available means (phone call, in-app notification);
4. If confirmed or unanswered: notification of the emergency contacts designated by the User;
5. In the event of a confirmed or established danger: call to the competent emergency services (police, ambulance, fire brigade).

The average observed response time is generally less than sixty (60) seconds. This timeframe is indicative and does not constitute a contractual commitment. It depends on the centre's workload and the complexity of the situation. This process does not replace public emergency services.

15.4 Liability and supervision of the provider

Safee ensures, prior to any engagement, the competence, reliability and regulatory compliance of the external security provider, in particular by verifying its CNAPS authorisations, professional certifications and operational capabilities.

In accordance with art. 28 GDPR, Safee remains fully liable vis-a-vis Users for the proper performance by the subprocessor of its obligations regarding the protection of personal data.

15.5 Confidentiality and traceability

All communications are subject to full traceability on secure servers hosted within the European Union. Each alert is identified by a timestamp and a unique identifier. Records are retained for a period in accordance with the applicable regulations and these Terms of Service.

15.6 Change of provider

Safee reserves the right to modify, replace or suspend the External Security Service provider, with reasonable prior notice where circumstances permit, provided that a level of service at least equivalent is maintained and that all legal and regulatory obligations are complied with.

16.1 Statutory guarantee of conformity

In accordance with articles L.217-3 et seq. of the French Consumer Code, Safee is bound by the statutory guarantee of conformity for the Device. The Consumer has a period of two (2) years from delivery of the goods to bring an action. This guarantee is a matter of public policy and may not be excluded or limited by contract.

16.2 Guarantee against hidden defects

In accordance with articles 1641 et seq. of the French Civil Code, the consumer may obtain rescission of the contract or a reduction in price if the Product is affected by a hidden defect rendering it unfit for its intended use or so diminishing such use that the buyer would not have acquired it. The action must be brought within two (2) years from the discovery of the defect.

16.3 Product liability for defective products

Safee, in its capacity as manufacturer, remains liable for damage caused by a safety defect in its Products, in accordance with articles 1245 et seq. of the French Civil Code. This liability is a matter of public policy and applies irrespective of any contractual relationship.

16.4 Safee commercial warranty

Safee grants a manufacturer's commercial warranty of twenty-four (24) months from the date of purchase, covering manufacturing and design defects under normal conditions of use.

Exclusions from the commercial warranty:

• Attempted opening, modification, disassembly or unauthorised repair;
• Use of manifestly incompatible or uncertified accessories;
• Deliberate exposure to conditions exceeding technical specifications;
• Use manifestly contrary to the instructions and guidelines;
• Damage caused by a cause external to the Safee Product (phone failure, lack of network, generalised power outage).

These exclusions do not apply if the malfunction results from a design defect attributable to the Safee Product, nor to the statutory guarantees of conformity and defective products.

16.5 Scope of the commercial warranty

The commercial warranty covers the free replacement or repair of the defective Product, at Safee's discretion. It applies to the Device and its accessories supplied by Safee.

For the digital Services (Safee Application), Safee is bound by an enhanced best-efforts obligation. In the event of damage caused by a defective update, Safee undertakes to restore the service within a reasonable timeframe.

16.6 Exercising the warranties

To invoke a warranty, the Client shall contact Safee at contact@safee.fr, describing the problem, together with the proof of purchase and serial number. Safee shall provide return instructions and bear the shipping costs in the event of a proven manufacturing defect.

16.7 Distributor's recourse

In the event of exercise by an end consumer of the statutory guarantee of conformity, the Distributor may bring a claim against Safee for any proven manufacturing defect. The Distributor must notify Safee within thirty (30) days and provide all necessary evidence.

17.1 General principle

Safee acts in its capacity as manufacturer and technical provider of the Products and Services. Its role consists in providing an alert and prevention solution, enabling the transmission of information in the event of an abnormal or dangerous situation.

For the physical Product (Safee Device and accessories), Safee is bound by an obligation of conformity and safety within the meaning of articles L.217-1 et seq. of the French Consumer Code and articles 1245 et seq. of the French Civil Code.

For the digital Services (Safee Application), Safee is bound by an enhanced best-efforts obligation aimed at ensuring proper technical functioning, availability and security, taking into account external dependencies (network, mobile terminal, software environment).

Safee does not guarantee absolute continuity, instantaneous receipt of alerts, or immediate handling by recipients. It nevertheless undertakes to maintain a level of quality, availability and security consistent with industry standards and applicable regulations.

17.2 External causes and shared liability

Safee shall not be held liable for damage resulting exclusively from external causes beyond its control, in particular:

• Failure or malfunction of the User's phone (battery, camera, GPS, Bluetooth, microphone, saturated storage, incomplete update);
• Absence or interruption of mobile, Internet or Wi-Fi network attributable to the operator or a third party;
• Refusal or withdrawal by the User of necessary system permissions (location, microphone, camera, notifications, Bluetooth);
• Blocking or interference caused by a third-party application, antivirus, VPN, firewall or battery-saving mode;
• Unauthorised software or hardware modification of the phone or the Safee Product;
• Use not in compliance with the instructions, the resilience sheet or these Terms of Service;
• Manifest negligence or omission by the User or their emergency contacts;
• Failure of public emergency services or law enforcement;
• Any event constituting Force Majeure within the meaning of Article 21 hereof.

Where the malfunction results in part from incorrect configuration or a failure to provide information, liability may be shared between Safee and the User, in proportion to their respective contribution to the damage. Safee remains responsible for its duty of advice and information.

17.3 Limitation of liability — Professional Clients

Safee's liability towards Professional Clients is limited to direct and foreseeable damages. Safee's total liability shall not exceed the total amount actually paid by the Client during the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply to personal injury, safety defects (art. 1245 of the French Civil Code), or in cases of gross negligence or wilful misconduct.

17.4 Liability — Consumers

The limitations of liability set out in Article 17.3 do not apply to Consumers. Safee is liable for the proper performance of its contractual obligations vis-a-vis Consumers under the general rules of contractual liability.

17.5 Exclusion of indirect damages (B2B)

In business-to-business (B2B) relationships, Safee shall under no circumstances be held liable for indirect or consequential damages, such as: loss of business, loss of revenue, profit or clientele; loss of data, reputational harm or moral prejudice; delay in intervention by a third party or consequences of an incident occurring despite use of the Product.

This exclusion does not apply in relationships with end consumers, in the event of a safety defect in the Product, or in the event of gross negligence or wilful misconduct by Safee.

17.6 Data and recordings

Safee implements all reasonable technical means to ensure the collection, transfer and secure retention of alert data (geolocation, audio/video streams, timestamps, identifiers). However, Safee cannot guarantee the absolute retention or readability of such data, which may be altered, incomplete or inaccessible for technical reasons (saturated storage, loss of network connection, locked phone, automatic deletion after the statutory retention period).

Recorded data has the value of technical presumption and does not constitute irrefutable evidence. Safee is not liable for the loss of or inaccessibility of data provided it has complied with its security and backup obligations under the GDPR (art. 32).

17.7 Important warning

The Safee Solution is a safety assistance tool and does not replace public emergency services (police, ambulance, fire brigade). Safee does not guarantee that use of the Solution will prevent, detect or neutralise a dangerous situation. The User must always contact the emergency services directly (112, 15, 17, 18) in the event of immediate danger.

17.8 Independence and recourse

Distributors, technical service providers, hosting providers, telecommunications operators and external security services partnering with Safee act in full legal and operational independence. Safee shall not be held liable for a breach committed by a third party in the performance of its own obligations, except in the event of fault in the selection or supervision of the provider.

These provisions do not affect Safee's liability as manufacturer vis-a-vis end consumers (articles 1245 et seq. of the French Civil Code, articles L.217-1 et seq. of the French Consumer Code).

18.1 Infrastructure security

Safee implements, in accordance with the state of the art, appropriate technical and organisational measures to ensure the security, confidentiality and integrity of its Services and the data processed. These measures include in particular:

• Secure hosting within the European Union (AWS eu-west-3, Paris);
• Encryption of data flows in transit (TLS) and at rest;
• Restricted access control to data and systems;
• Operations traceability and access logging;
• Regular backups and disaster recovery plan;
• Periodic security audits of critical providers.

Safee selects its providers for their reliability and GDPR compliance and remains responsible for compliance with legal obligations regarding security and the protection of personal data. Security measures are regularly assessed and adapted in line with the evolution of risks and technologies.

18.2 Maintenance and updates

Safee ensures the preventive, corrective and evolutionary maintenance of its Products and Services. Security updates may be mandatory. Scheduled maintenance operations are notified forty-eight (48) hours in advance by email, preferably outside peak hours. Emergency maintenance operations (critical security patches) may be carried out without prior notice, with notification provided as soon as possible thereafter.

Maintenance operations may result in temporary interruptions, which shall not give rise to compensation provided they remain reasonable.

18.3 Availability

Safee undertakes to maintain an average availability of ninety-nine per cent (99%) on an annual basis, excluding scheduled maintenance and Force Majeure. The Specific Terms may provide for a higher availability level with associated SLA credits.

This obligation is an enhanced best-efforts obligation. Availability is measured on a monthly basis by Safee's monitoring tools. In the event of a prolonged interruption exceeding seventy-two (72) consecutive hours, for reasons not attributable to Force Majeure or a third party, the Consumer may request termination of the Service without penalty.

18.4 Software security

Safee endeavours to ensure a high level of security and reliability of its computer systems and applications. However, the User acknowledges that no digital system is infallible and that Safee cannot guarantee the total absence of anomalies, bugs, security vulnerabilities or intrusions, loss, alteration or corruption of data, or misuse of its Services by a third party. Safee shall not be held liable for unauthorised access, a cyber-attack or fraudulent use provided it has implemented protective measures in compliance with the applicable regulations and the state of the art (article 32 GDPR).

18.5 Suspension for security reasons

Safee may temporarily or permanently suspend the Service in the event of a security incident, an administrative or judicial order, or non-compliance by the User with their obligations. Such suspensions, strictly necessary, do not constitute a fault by Safee. The User shall be informed as soon as possible of the reasons for and the estimated duration of the suspension, unless such notification is incompatible with security requirements or a legal obligation.

18.6 Hosting and technical subcontracting

Data processed by Safee is hosted within the European Union on certified infrastructure compliant with the GDPR, with the provider Amazon Web Services (AWS). Safee may use technical subcontractors for the hosting, distribution or maintenance of its systems. These subcontractors act on documented instructions from Safee, comply with contractual clauses in accordance with article 28 of the GDPR, and are subject to regular security and compliance checks.

Safee remains liable vis-a-vis Users for compliance with security and processing requirements, and may exercise a contractual claim against a defaulting subcontractor. In the event of a change of hosting provider, Safee guarantees continuity of service and maintenance of the level of data security.

19.1 Ownership of rights

All elements comprising the Safee Solution (physical devices, software, interfaces, algorithms, databases, technical documents, logos, trademarks, designs) are the exclusive property of Safee and are protected by the French Intellectual Property Code and international conventions. Safee holds all intellectual property rights relating to the Safee Solution, including copyrights, patent rights, design rights, and trademark rights.

19.2 Licence of use

The Subscription confers on the Client a personal, non-exclusive, non-assignable, non-transferable and revocable licence to use, for the duration of the Subscription and for private, non-commercial use. This licence does not authorise reproduction, adaptation, or access to the source code. For Professional Clients, the licence is extended to professional use within the scope of the subscribed Plan, without conferring any rights of redistribution or sublicensing.

19.3 Prohibitions

The User and the Distributors are expressly prohibited from:

• Copying, reproducing, modifying, adapting or distributing all or part of the Products or Services;
• Disassembling, decompiling or reverse engineering;
• Using Safee elements to design a competing product;
• Removing or altering ownership notices, trademarks or identifiers;
• Extracting or reusing a substantial part of the content of Safee's databases.

Any non-compliant use constitutes counterfeiting within the meaning of articles L.335-2 et seq. of the French Intellectual Property Code, punishable by civil and criminal sanctions.

19.4 Trademarks

The "Safee" trademark, logos and any associated distinctive signs are registered trademarks of Safee. Any reproduction, imitation or use, whether in whole or in part, without the prior written authorisation of Safee, is prohibited and constitutes counterfeiting punishable under articles L.713-2 et seq. of the French Intellectual Property Code.

19.5 Feedback and suggestions

Feedback, suggestions or improvement ideas spontaneously submitted by Clients or Users may be freely used by Safee for the improvement of its products and services, without any obligation of remuneration or notification. However, such use does not entail the assignment of the intellectual property rights of the author of the suggestion and is limited to the right of exploitation by Safee in the context of its activities.

20.1 Data controller

Safee acts as data controller for personal data, in compliance with Regulation (EU) 2016/679 (GDPR) and French Act no. 78-17 of 6 January 1978, as amended. Safee designates a point of contact for data protection: contact@safee.fr.

In the context of professional plans (Pro, Pro Case, Event), the respective roles of the parties under the GDPR are defined in the applicable Specific Terms.

20.2 Purposes

Data is processed solely for the following purposes:

• Technical operation of the Products and Services;
• Traceability and security of alerts;
• Management of emergency contacts;
• Transmission to the External Security Service where applicable;
• Improvement of reliability and maintenance of the Application;
• Compliance with legal and regulatory obligations.

No data is used for advertising, commercial or profiling purposes. Safee does not sell, rent or exploit data to third parties for commercial purposes.

20.3 Data collected

• Identification data (surname, first name, phone number, email, account identifier);
• Technical data (phone model, system version, network status);
• Location data when an alert is triggered;
• Audio and/or video streams (with permissions and phone unlocked);
• Information about emergency contacts;
• Usage data (dates, logs, error reports).

20.4 Legal bases

The processing of personal data is based on the following legal bases:

• Performance of the contract (art. 6.1.b GDPR): for the provision of the Services and management of the User Account;
• Explicit consent (art. 6.1.a GDPR): for the collection of geolocation, audio and video data;
• Vital interests (art. 6.1.d GDPR): for the transmission of data in emergency situations;
• Legal obligations (art. 6.1.c GDPR): for compliance with regulatory obligations;
• Legitimate interest (art. 6.1.f GDPR): for improvement of reliability and maintenance of the Service.

Consent may be withdrawn at any time, which may limit the functioning of the Services.

20.5 Subprocessors and transfers

Subprocessors act on written instructions from Safee, in accordance with art. 28 GDPR. No data transfer is carried out outside the European Union without appropriate safeguards (European Commission standard contractual clauses or an adequacy decision).

20.6 Retention periods

• Alert-related data (geolocation, audio, video): thirty (30) days maximum, except in case of judicial requisition;
• Account data (identification, contact): duration of the Subscription + three (3) years (applicable legal retention period);
• Billing data: statutory retention period (ten years);
• Technical logs: twelve (12) months.

Beyond these periods, data is automatically deleted or anonymised, unless a contrary legal obligation applies or a judicial authority so requests.

20.7 Rights of individuals

In accordance with articles 15 to 22 of the GDPR, every User has the following rights:

• Right of access: to obtain confirmation of processing and a copy of the data;
• Right of rectification: to correct inaccurate or incomplete data;
• Right of erasure: to request the deletion of data in the cases provided for by the GDPR;
• Right of restriction: to request the restriction of processing;
• Right of objection: to object to processing on legitimate grounds;
• Right to portability: to receive data in a structured and commonly used format.

These rights may be exercised at: Safee — Data Protection Service, 2 Place Castellane, 13006 Marseille, France — Email: contact@safee.fr — Response time: thirty (30) days.

20.8 Security and notification

Safee implements proportionate security measures: encryption, pseudonymisation, access controls, backups. In the event of a data breach, Safee shall notify the CNIL within seventy-two (72) hours (art. 33 GDPR) and the affected individuals as soon as possible (art. 34 GDPR).

20.9 Impact assessment

Given the nature of the data processed (real-time geolocation, audio/video data in a security context), Safee carries out data protection impact assessments (DPIAs) in accordance with art. 35 GDPR.

20.10 Complaints and Privacy Policy

In the event of difficulty in exercising their rights, the User may lodge a complaint with the Commission Nationale de l'Informatique et des Libertes (CNIL): www.cnil.fr.

Full details of personal data processing are available in the Privacy Policy accessible at: safee.fr/privacy-policy. In the event of a conflict between these Terms of Service and the Privacy Policy, the latter shall prevail for matters relating to personal data.

21.1 Force Majeure

In accordance with article 1218 of the French Civil Code, neither Party may be held liable for non-performance of its obligations if such non-performance results from an event of Force Majeure (unforeseeable, irresistible and external).

The following are considered events of Force Majeure:

• Natural disasters (earthquakes, floods, storms, epidemics, pandemics);
• Acts of war, terrorism, riots, insurrections;
• Major power or telecommunications failures;
• Cyber-attacks of exceptional magnitude;
• Administrative, judicial or regulatory decisions preventing performance;
• General strikes affecting telecommunications or transport services.

During the event, obligations are suspended. If the suspension exceeds sixty (60) days, either Party may terminate the contract without indemnity.

21.2 Hardship (art. 1195 of the French Civil Code)

In accordance with article 1195 of the French Civil Code, if an unforeseeable change in circumstances at the time of conclusion of the contract renders performance excessively onerous for a Party that had not agreed to assume that risk, that Party may request renegotiation of the contract from the other Party. The affected Party shall continue to perform its obligations during the renegotiation. In the event of failure of the renegotiation within a reasonable period of thirty (30) days, the parties may agree on the termination of the contract or request the court to adapt it.

21.3 Notification and extension

The Party invoking an event of Force Majeure must inform the other Party as soon as possible, by any written means, specifying the nature of the event and its estimated duration. The deadlines for performance of the affected obligations are automatically extended for a period equal to the duration of the Force Majeure event. The affected Party must take all reasonable measures to mitigate the effects of the event and resume performance of its obligations as soon as possible.

23.1 Principle

The "Safee" trademark, its logos, visual identities, product visuals, designs, graphic charters and any other associated distinctive signs are the exclusive property of Safee. Any use, reproduction, adaptation, publication or dissemination of these elements, in any form whatsoever, is strictly prohibited without the prior written authorisation of Safee. Safee reserves the right to authorise or refuse any public communication mentioning its name, its Products, its Services or its image, in particular for press, advertising, promotion, events or institutional communication purposes.

23.2 Authorisation of Distributors

Authorised Distributors are permitted to use the Safee trademark, its logos and its visual materials solely in the context of the official marketing of Safee Products, in accordance with the guidelines, charters and communication materials provided by Safee, and subject to use consistent with Safee's image, values and communication strategy. Any use outside this framework requires the prior, written and specific agreement of Safee.

23.3 Prohibitions

Distributors are expressly prohibited from:

• Modifying, truncating or altering Safee's logos, slogans, visuals or graphic materials;
• Using the Safee trademark in association with unauthorised third-party products or services;
• Using the trademark in a misleading, disparaging context or one likely to create confusion as to the origin of the products;
• Referring to institutions, public bodies or certifications not expressly validated by Safee;
• Registering a domain name, page, account or advertisement containing the word "Safee" without written approval;
• Publishing or soliciting user reviews on behalf of Safee without prior authorisation.

Safee may at any time withdraw the authorisation of use granted to a Distributor in the event of a breach of these obligations, without notice or indemnity.

23.4 References and institutional communication

Safee reserves the right to cite or include the names, logos or trademarks of its partners and Distributors in institutional or commercial presentations, press packs or communications, and publications on its official channels (website, social media, brochures, press releases). This right is implied for any Distributor or partner contractually bound to Safee, unless express written objection is made before publication.

23.5 Testimonials and content

The User may publish reviews, testimonials or feedback relating to Safee Products or Services, provided that such content is fair, honest and verifiable, does not contain defamatory, insulting, disparaging or unlawful statements, and respects the intellectual property rights and privacy of third parties. Safee reserves the right to request the removal of any defamatory, insulting or unlawful content published by a Distributor or User in connection with the Safee brand.

23.6 Confidentiality of the contractual relationship

Distributors undertake not to disclose the terms and conditions of the contractual relationship with Safee to third parties, unless required by law. Commercial, technical and financial information exchanged between Safee and its Distributors is considered confidential and may not be disclosed to third parties without the prior written consent of the other party. For Clients wishing for total confidentiality, a non-citation clause must be expressly stipulated in the Specific Terms.

24.1 Right of amendment

Safee reserves the right to amend these Terms of Service. Any amendment shall be communicated to Clients by email at least thirty (30) days before its entry into force. The updated version shall also be published on the website safee.fr.

24.2 Right of refusal and termination

If the Client does not accept the new Terms of Service, they may terminate their Subscription without charge or penalty before the amendments come into force, by notifying Safee under the conditions provided herein. If the Client does not terminate within this period, the new Terms of Service shall be deemed accepted.

24.3 Substantial amendments

By derogation from Article 24.2, for amendments having a substantial impact on the rights and obligations of the parties (in particular changes to pricing, the scope of services, or termination conditions), Safee shall seek the express agreement of the Professional Client. The absence of a response within thirty (30) days shall not constitute acceptance.

25.1 Governing law

These Terms of Service are governed by French law. The mandatory provisions of the law of the Consumer's country of habitual residence shall remain applicable if they offer more favourable protection. In the event of a translation, the French version alone shall be authoritative.

25.2 Complaints and mediation

In the event of a complaint, the Client is invited to first contact Safee's customer service at contact@safee.fr. Safee undertakes to acknowledge receipt and to respond within a maximum of thirty (30) days.

In the absence of an amicable settlement, in accordance with articles L.612-1 et seq. of the French Consumer Code, the Consumer may have recourse free of charge to the following mediation service:

The Consumer has a period of one (1) year from their written complaint to Safee to refer the matter to the mediator. The mediator may be contacted online via the referral form available at www.mediationconso-ame.com, or by post to: AME CONSO, 197 Boulevard Saint-Germain, 75007 Paris.

The Consumer may also file a complaint on the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

25.3 Amicable settlement (B2B)

In the event of a dispute between professionals, the Parties undertake to attempt to resolve the dispute amicably within thirty (30) days following notification by registered letter with acknowledgment of receipt, before bringing the matter before the courts.

25.4 Jurisdiction

In business-to-business (B2B) relationships, any dispute not resolved amicably shall be subject to the exclusive jurisdiction of the Commercial Court of Marseille, including in the event of multiple defendants, third-party proceedings, interim measures or protective measures.

For disputes involving a Consumer, in accordance with article R.631-3 of the French Consumer Code, the Consumer may bring proceedings before the court of their domicile, the place of effective delivery of the Product, or Safee's registered office.

26.1 Entirety

These Terms of Service, the Privacy Policy and, where applicable, the applicable specific terms, constitute the entire agreement between Safee and the Client and replace any prior agreement relating to the same subject matter. No provision herein shall be interpreted as creating rights for the benefit of third parties, unless otherwise provided by law.

26.2 Partial invalidity

If any provision is declared void or unenforceable by a competent court, the remaining provisions shall retain their full effect. The affected clause shall be replaced by a valid provision reflecting the original intention of the Parties, in compliance with the contractual balance.

26.3 Non-waiver

Failure by Safee to enforce any provision of these Terms of Service, or to exercise any right or remedy provided herein, shall not be construed as a waiver of the right to do so in the future. Any waiver is valid only if express and in writing.

26.4 Entry into force and enforceability

The applicable version of the Terms of Service is the one in force on the date of Product activation or Plan subscription. These Terms of Service are available at all times on the website safee.fr. Each version of the Terms of Service is identified by a version number and an update date. Version 2.0 (March 2026) replaces and supersedes version 1.0.

26.5 Language

These Terms of Service are drafted in French, which is the authoritative language. Translations into English and Spanish are provided for information purposes only. In the event of a discrepancy between versions, the French version shall prevail.

26.6 Contact

For any questions relating to these Terms of Service, the Client may contact Safee at: contact@safee.fr or by post to SAFEE CASES, 2 Place Castellane, 13006 Marseille, France.